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Shipping FAQs

HOW DO YOU PACKAGE MY SHIPMENT?

We understand that most people require discretion. So, we use generic prepaid Xpress envelopes to package items. We then vacuum seal and bubble wrap the contents for maximum discretion, protection and to seal in the freshness. There is nothing written on the outside of the envelope that would advertise that you are taking medical marijuana so no nosy neighbors would know it is anything other then a regular package from the post office.

HOW LONG WILL I HAVE TO WAIT FOR MY PRODUCT TO ARRIVE?

It all depends on your location in Canada. We send all items via Xpresspost. Under normal circumstances this takes two to three business days. If you live in a poorly connected rural location, occasionally it may take a day or two longer.

DO YOU SHIP OUTSIDE OF CANADA?

No. We never do and there are no exceptions to this.

WHAT HAPPENS IF MY PRODUCT DOES NOT ARRIVE?

If you do not get your package 2 days after the expected arrival date, please let us know and we will file a trace with Canada Post. If a trace is filed, Canada Post will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will send you a 1x replacement package for up to $125, free of charge.We do not offer postage refunds if your order arrives late due to any postal issues.

CAMADA POST MESSAGE SAYS, "SUCCESFULLY DELIVERD" BUT IT HAS FAILED TO ARRIVE?

Here are 2 likely scenarios:

a) the postal worker put it in the wrong mailbox, or

b) what often happens is that a postal worker will scan in all the packages saying they were “successfully delivered” then spend that day and/or the next day delivering it.

FROM CANADA POST

The investigation involves contacting the addressee to confirm delivery, or to better understand how they receive their mail and, as applicable, if they checked:

~ with the front desk, security or mail room at the receiving address to see if someone else accepted the item on their behalf;

~ their Community Mail Box for the item or parcel compartment key;

~ around their property to see if the item was left in a safe location or in a mailbox attached to their home.

In rare cases, a delivery scan is entered into our system before the item is delivered. If you become aware that the addressee has received the item before we contact you, simply reply to this e-mail indicating the item has been received.

 

MY PACKAGE IS GOING TO THE WRONG DESTINATION.

If you are tracking you are tracking your package on the CANADA POST website and it looks like it is heading to the wrong destination, its is likely due to human error at CANADA POST.

Human error does happen on occasion though it is extremely rare.  The postal code is entered manually at CANADA POST and this is where an error can occur. If this does happen the rerouting error can cause a delay of 1-2 days.

MY TRACKING # DOES NOT WORK. HELP! 

We will email you your tracking number before it is scanned at the post office. Until it has been scanned, your tracking number will not be trackable on the CANADA POST website. Please wait until the end of the day and your tracking number should appear correctly.